Mackage Reviews

I went to the store in Boston. The door was barred by a security guard who said they had a staff shortage so I would have to wait five minutes. Fair enough. I came back five minutes later and was told I still could not come in. There were only 2 people in the store. I went across the mall to Canada Goose and bought a jacket for $750. Hey Mackage, this is how your Boston store goes out of business.

DO NOT BUY MACKAGE! I had a Patsy jacket I paid $1000 for. I took it to a very reputable dry cleaner here in Denver who specializes in leather and down. They followed the cleaning instructions on the jacket. The leather ran all over the beautiful white jacket. On January 27,2022 I called customer service who told me there is only one dry cleaner in the WHOLE UNITED STATES who can clean their coats and they are located in New Jersey! They said that is what I should have done! At my mailing expense of course. I was then told to email their repair department...no phone calls. After many emails, including pictures in every direction of this jacket, I was told to mail it to Canada at my expense. Which I did. Two weeks later
they said they never received it. I sent them copies of UPS receipts showing when it was sent, when they received it and the person who signed for it. Then they said they found it but it had to be shipped to another department after THEY TOLD ME WHERE TO SHIP IT! Another three weeks go by and they email me they will replace my jacket .It has now been over 4 weeks and I have not heard from them again.
Franklin, the manager at the SOHO store where I bought it asked me to send him all the emails that were exchanged including the one that said they would replace my jacket. Another week went by and I called him again and he said he forwarded my emails to his manager and there was nothing more he could do. I have not heard anything more to this day after a number of inquiries asking what is going on. DO NOT BELIEVE THEIR "LIFETIME WARRANTY" I have many coats and dresses with leather trim and have never had the leather run after cleaning. YOU ARE WARNED!

Horrible customer service. They just provide you with incorrect information and are rude too. I haven't even gotten to the quality of the product, and I won't be doing business with this company ever again. So far, I've dealt with Chaimae S, Zakaria M and Stephanie B and all three of them should be fired. I won't be spending my hard-earned money on this overpriced gear ever again.

NEVER BUY FROM MACKAGE - unless you want rude service, impossible customer service which you can never get through to anyone who can help you and poor quality jackets. Stay away coats look nice but dont last and you will never get any help.

Horrible customer service. They just provide you with incorrect information and are rude too. I haven't even gotten to the quality of the product and I won't be doing business with this company ever again. So far I've dealt with Chaimae S, Zakaria M and Stephanie B and all three of them should be fired. I won't be spending my hard earned money on this overpriced gear ever again.

Thank you very much to the manager for the online services and Mackage team for their support. Appreciate your attention, proper communication and real support. You can easily reach over the phone, email, and receive an answer in a timely manner. No hesitation to recommend online purchases to anyone.

Not the best reviews love the coat but all the silver has completely worn off we’re do i begin after reading all these unseccessful reviews??

They sent me a coat with the security tag still on it. The only options customer service gave me was (1) to return the coat, then process a repurchase which could’ve taken two weeks or (2) drive over an hour to the nearest Mackage store to have the tag removed. Either option was not ideal, and customer support provided no consolation for a mistake that was entirely their own. I opted to go to the nearest Mackage store because I purchased the coat for an upcoming trip and needed it the following week. I was refused reimbursement for my time and the cost I wasted in going through this extra step, which is not something I expected after spending $1300 on a coat. Terrible customer support for a so-called luxury brand. I will never purchase another item from Mackage again.

I bought a €850 white coat with leather details. I followed the washing instructions the first time and the coat came out as new. The second time though all the leather stained the coat, so now it looks like a tie dye mess of blueish black. Spoke to customer service and they required me to send it to Montreal, Canada (at my expense) for it to be inspected before a solution found. This is after I sent photos of the coat from every angle to their customer service. The cost of sending the coat over is €150+, not to mention the time I will have now gone without my winter coat in the middle of winter. It's shocking. Don't sell in Europe if you can't support European customers properly.

This companies customer service is criminal.

I have called and emailed so many times and the gloves that they sent me with a security tag and paid 140 bucks for lost in Fedex land due to Mackage mistake.